The Customer Service Section in Dubai Smart Government provides the required support for the Government Resources Planning Systems (GRPS) to the Government Departments through the following channels: 
1-   Phone Calls: For any inquiries regarding the GRP, you may call  04-3530777.
2-   eSupport System: To report issues or request information, you may log on to the eSupport system on In the eSupport system you can access the knowledge base or report the issue you're facing. 
3-  Emails: You can send requests via emails to where you are required to enter a pre-defined keyword in the email 'Subject'. Please refer to the user manual for details click here to download.