Dubai Smart Government is committed to respecting your privacy and protecting your personal information. We recognize our obligation to keep sensitive information secure and have created this privacy and security statement to share and explain the current information management practices on our website.
The handling of all personal information by Dubai government departments and entities is governed by the UAE and Dubai privacy and security acts. We are committed to protecting your privacy whether you are browsing for information or conducting business with the government electronically.

 

When you visit our website, we will not collect your personal information unless you choose to use and receive online products and services that require it. For transactions with government organizations involving credit cards, government systems use up-to-date security protocols to ensure the integrity and confidentiality of information and systems.

 

Our web server automatically collects your IP address when you visit our site (your IP address is your computer's unique address that lets other computers attached to the Internet know where to send data, but does not identify you individually). We use your IP address to help diagnose problems with our server and to compile statistics on site usage.

 

Some Dubai government websites use cookies. Cookies are generally used to make it more convenient for users to move around our website. If you choose, they may be used to 'remember' your password and make it easier and faster to log-in to certain sites. These types of cookies need to be stored on your computer's hard drive. Cookies used by the government are encrypted to make the information in cookies unreadable to anyone except the government department with which you are dealing.

 

Your personal information is available only to the government employees who have a need to know it. It will not be available for public inspection without your consent. Also, no site user information will be shared, sold or transferred to any third party without your prior consent. Access is given only to those qualified professionals who provide Dubai government services consistent with your interactions on our site.

 

Any user providing us with his/her personal information has the right to examine, change or correct it. You can request to modify your personal information by sending an email to helpdesk@dsg.gov.ae

 

This privacy policy applies only to Dubai Smart Government’s website. In case you move to an outside website through grpportal.dubai.gov.ae, you should read the privacy policy related to that website to know the practices adopted there.

 

Some of our websites link to other sites created and maintained by other public and/or private sector organizations. We provide these links solely for your information and convenience. When you link to an outside website, you are leaving a Dubai Smart Government website and our information management policies no longer apply.