Tasaheel Service represents the most recent e-communication gateway using pull/push SMS and IVR  technologies to inquire about GRP.  It enables Dubai Government Employees to inquire about their GRP related information, such as leave balance and payslip details, saving the time and effort of the HR Admin staff and allowing them to focus on other responsibilities. Tasaheel has 3 different services which are:
  • The SMS Pull service: Enables the employees to send an SMS to the number 4433 in which they will receive the information through an SMS.
  • The SMS Push service: Employees automatically receive information based on certain events such as payslip (monthly pay), leave approval, etc…
  • The IVR service allows the employee to listen to their personal details or to receive them as SMS to their mobile numbers, by calling 800 GRP.


Business Processes and Functionality of the PUSH service

1-   eave Approval
2-   Passport Expiry
3-   Visa Expiry
4-   Birthday Greeting
5-   Disciplinary Action
6-   New Hire Information
7-   Learner Access
8-   Bank Account Update
9-   Send Absence Days
10- Send Termination Details
11- Payslip Details
12- Training Enrolment


This service is rolled out in 41 entities